We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same.
The Aircall-Salesforce integration uses the data held in Salesforce to bring context to your interactions and improve your customer experience. Salesforce integration is the most important feature of Aircall. I showcase our click to dial feature, and how our powerdialer wo. Our platform has been designed to adapt to your current workflows and simplify the way your business handles phone calls across teams and regions.īenefit from advanced features including CTI, real-time call monitoring, advanced reporting, IVR, call routing, call recording, call queuing, warm transfer, mobile apps, personalized greetings, and more! In this video, I show you how Aircall integrates with Salesforce to automatically log calls.
Aircall salesforce integration software#
Benefit from features including CTI, click-to-dial, IVR, ACD, call recording and more!Īircall is a cloud-based call center software and CTI which lets businesses create an entire call center in minutes. Not sure if Aircall, or Salesforce Service Cloud is the better choice for your needs No problem Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. We are very happy because thanks to the integration with Salesforce we can easily register calls, improve our communication with customers and at the same time. Aircall provides an instant and flexible Salesforce phone integration which adapts to your workflows and adds call center features to your Salesforce. Aircall provides an instant and flexible Salesforce call center integration which adapts to your workflows and adds call center features to your Salesforce experience.
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